We are a factory, not a reseller. HOTUS was set up in Shenzhen in 2015 and was recognised as a National High-Tech Enterprise in 2017. Our wholly-owned subsidiary Newei Industry runs an 8,500 sqm plant with 10 SMT lines and 2 DIP lines, plus 3D-SPI, AOI and X-Ray inspection, so the board assembly and the rugged build stay under our control. Related: About HOTUS.

Our current lines are industrial Mini PCs and box PCs, rugged tablets, rugged PDAs and handheld terminals with barcode or RFID, portable monitors, AR smart glasses, dual-touch-screen laptops and DLP projectors, plus mounting and cable accessories. Every line is available as a standard model or as an OEM or ODM build. Related: all product lines, Mini PCs.

All of our product series carry CE, FCC, RoHS, 3C and NCC, and the factory has passed ISO9001 and BSCI audits. Model-level test reports and declarations go with your shipment for customs and local market access. We also hold a German EPR registration (LUCID DE5185208245657). Related: OEM/ODM page.

You get engineering depth and factory control in one place: 23 national technology patents and more than 20 software copyrights, an in-house team covering industrial design, mechanical design, PCB layout, software and testing, our own SMT and DIP lines, and OEM orders from 100 units with a 3-year limited warranty on the main unit. Send the device, volume and deployment environment and a product engineer returns a configuration and quote, usually within 24 hours. Related: OEM/ODM solutions.

OEM and ODM projects start at 100 units per model, which is what makes custom tooling, branding and pre-loaded software economic. If you need a smaller first batch to test a market, tell us the target quantity and deployment plan and we will size the pilot run accordingly. Related: OEM/ODM process.

Mechanical: custom housing molds, exclusive colors, laser-engraved or silk-screened logos. Functional: 2D barcode engines, UHF RFID modules, NFC readers and biometric sensors as modular additions. Interfaces: RS232 or RS485 serial ports, custom aviation plugs, extra LAN. Core: processor tier, RAM and ROM capacity, and high-brightness panels for outdoor use. Related: customisation scope.

System work is part of the standard OEM scope: optimised Android or Windows images with customised security lock-down, factory pre-loading of your APKs, enterprise MDM tools or test scripts, and SDK and API kits with documentation for third-party consoles. For Mini PC deployments we can also configure the unit as an edge node with your local network and protocol settings. Related: software customisation.

1) Requirement audit - you submit application targets and device specifications. 2) Proposal - our R&D team evaluates feasibility and structural cost. 3) Prototyping - custom samples are built and put through environmental checks. 4) Pilot run - a small batch verifies production stability. 5) Mass delivery - full-scale manufacturing with logistics support. Milestones stay transparent, and the timeline for each step is fixed in the proposal. Related: the five steps.

Send us the device type, order volume and the environment it will run in - through the contact form, by email to tiger@hotusprojector.com, or on WhatsApp at +86 18922879583. A product engineer, not a sales template, replies with a suggested configuration and a quote, usually within 24 hours. Our office hours are Monday to Friday, 9:00-18:00 China time. Related: contact page.

Our Mini PC line is built for industrial use rather than desktop office work: fanless models on Intel N100, Core i5 and i7, palm-sized units, and AMD-based boxes for heavier graphics work. They are used for edge computing, on-premise serving and AR rendering, and are designed for wide-temperature operation. Standard and OEM configurations are both available. Related: Industrial Mini PC.

Your data stays yours. Before sending a device in, please back up the files and information stored on it - repair work targets hardware faults and we cannot take responsibility for data loss. During service, customer private data, business information and personal information are not accessed, copied or disclosed without authorisation. Inquiry details are handled as confidential and are not shared with third parties or other customers. Related: data and privacy terms.

Sample and small orders move by international express - DHL, UPS, FedEx, TNT or EMS. Larger shipments go by air from Shenzhen or by sea from Shenzhen port, whichever fits your lead time and landed cost. We ship direct to a forwarder you nominate as well. Freight and Incoterms are stated on the proforma invoice. Related: contact us.

Stocked standard models ship within 3 working days once payment clears. Orders that need configuration changes, pre-loaded software or custom tooling are scheduled in the proposal, because the pilot run and any certification work sit between the order and mass delivery. We confirm the date in writing before production starts. Related: production steps.

We normally take T/T, PayPal, Western ｕｎｉｏｎ and L/C. Small orders and samples are usually settled by T/T or PayPal; larger production orders can be settled under L/C. The exact terms, currency and bank details are stated on the proforma invoice we issue before production.

Sample orders are supported. Send the model, the configuration you need and the quantity you expect after the sample, and the quotation will state the sample price, the sample lead time and how the freight is arranged. For custom builds we make the sample through the prototyping step of the OEM process, so it goes through the same environmental checks as production units. Related: OEM process.

New genuine units used under normal commercial or industrial conditions are covered for 3 years on the main unit - that applies to industrial PDAs, rugged tablets and Mini PCs. The period starts when you receive and accept the equipment. Original drives, memory, motherboard, CPU, touch module and rugged sealing parts follow the main unit, while consumable accessories such as power adapters and data cables are covered for 1 year. Technical support continues for the product lifetime. Related: full warranty policy.

Yes. Our rugged PDA and handheld line covers 1D and 2D barcode scanning, UHF RFID reading, NFC and models with a built-in thermal printer. Scanner engine, RFID chip, read range and IP rating are listed per model in the specification table, and we can integrate a different engine or print head on an OEM order. Related: Rugged PDA and handheld.

Rugged tablets, Mini PCs and projectors ship with Windows - our education and business projectors run Windows 10 and the current Mini PCs ship with Windows 10 Pro or Windows 11 by model. Handheld PDAs and rugged terminals run Android, currently from Android 13 upward depending on the platform. Custom OS images and lock-down profiles are part of the OEM scope. Related: product lines.

You get engineering depth and factory control in one place: 23 national technology patents and more than 20 software copyrights, an in-house team covering industrial design, mechanical design, PCB layout, software and testing, our own SMT and DIP lines, and OEM orders from 100 units with a 3-year limited warranty on the main unit. Send the device, volume and deployment environment and a product engineer returns a configuration and quote, usually within 24 hours. Related: OEM/ODM solutions.

We build rugged tablets for field and industrial work on Windows and Android, including the 10.1 inch Windows ST11-U and the RT82 5G tablet. Screen size, processor, network, protection rating, scanning and printing options are stated per model in the specification table on the product page, so you can compare units on the same basis. Related: Rugged Tablets.

Portable monitors and AR smart glasses are both live product lines and both can be built as OEM or ODM units. In practice they go into enterprise collaboration, remote assistance and AR-assisted inspection, where a field worker shares what they see with a back-office engineer. The application pages describe how each device type is deployed. Related: Portable monitors, AR smart glasses.

Eight groups are excluded: accidental or human-caused damage including unauthorised disassembly and altered serial marks; damage from water, dust, heat, unstable voltage or use beyond the device's official protection rating; normal cosmetic wear; third-party firmware or accessories; force majeure; natural wear of batteries, films, straps and bags; units without valid proof of purchase, with altered or missing serials, or refurbished and bought through unauthorised channels; and data loss on the device. Paid repair can still be quoted for excluded cases. Related: warranty exclusions.

Contact our support team with the model, the serial number and what the device is doing. Qualifying failures that are not human-caused are inspected and repaired or replaced at no charge during the warranty period, and HOTUS covers the return shipping for those cases. If a failed part has been discontinued we fit an equivalent original component. After the warranty ends, paid repair, technical consultation and system maintenance stay available. Related: support center.

Product manuals, drivers, system images and technical documentation are provided for supported devices. The fastest route is to email tiger@hotusprojector.com (or message us on WhatsApp) with the model and serial number, and we send the current package for that unit. During the warranty period, recovery of the original pre-installed system and official driver adaptation are supported free of charge. Related: Support Center, contact us.

Our devices go into five working environments: logistics and warehouse operations, field maintenance and field service, industrial and factory inspection, enterprise collaboration and business conferencing, and public safety and security. Each has a solution page that pairs the environment with the device types that fit it, and a case page where deployments are described. Related: solutions, case studies.