Technical Support & After-Sales Service
Find product information, troubleshooting resources, warranty services and technical assistance for HOTUS projectors, Mini PCs, rugged tablets, handheld terminals and other smart hardware solutions.
How Can We Help?
Choose the support option that matches your needs.
01 Frequently Asked QuestionsFind answers to common questions about HOTUS products, functions, systems, delivery and product usage. View FAQ | 02 Manuals & DownloadsAccess product manuals, drivers, system files and echnical documentation for supported HOTUS devices. Downloads | 03 Warranty & RepairLearn about warranty coverage, repair services, service rules and after-sales support. Warranty Service | 04 Contact Technical SupportNeed assistance with product deployment, troubleshooting or technical requirements? Contact the HOTUS team. Contact Us |
Support Across Our Product Portfolio
Our support resources cover HOTUS smart hardware products used across business, education, industrial and mobile working environments.
ProjectorsSupport for portable, business, education and interactive projection products, including setup guidance, system support and troubleshooting. | Mini PCsTechnical assistance for Mini PC deployment, system configuration, drivers, connectivity and hardware troubleshooting. |
Rugged TabletsSupport for rugged tablet configuration, system deployment, driver installation, connectivity and field-use troubleshooting. | Handheld PDAsSupport for barcode scanning, mobile applications, system configuration and troubleshooting for rugged handheld terminals. |
Technical Support Throughout the Product Lifecycle
HOTUS provides technical consultation, device setup, usage guidance, troubleshooting and system compatibility consultation to support stable operation of your equipment throughout its lifecycle.
Device Setup Initial configuration and deployment guidance. | Troubleshooting Assistance with common hardware and system issues. | Driver Support Official driver and system compatibility assistance. | System Compatibility Consultation for hardware and software integration. |
Warranty & After-Sales Service
HOTUS provides a structured after-sales service system for eligible products. Industrial PDA, rugged tablets and Mini PCs are covered by a 3-year limited warranty for the main unit under normal commercial or industrial use.
3-Year Limited WarrantyMain units of eligible industrial PDA, rugged tablets and Mini PCs are covered for 36 months. | Repair & ReplacementQualifying non-human-caused failures are supported through inspection, repair or replacement according to the warranty policy. | Long-Term SupportTechnical consultation, troubleshooting and system support remain available beyond the warranty period. |
Manuals, Drivers & Product Resources
Access technical documents and product resources to help with installation, configuration and daily operation.
Product ManualsUser manuals and operating instructions for supported products. | Drivers & SoftwareOfficial drivers and supported system software resources. | Product DocumentationProduct specifications and technical information for deployment. |
From Technical Question to Resolution
Our support process is designed to make technical assistance clear and efficient for customers and project partners.
1 Submit RequestDescribe the product and issue. | 2 Technical ReviewOur team reviews the issue. | 3 TroubleshootingRemote assistance and diagnosis. | 4 Repair or SolutionRepair, replacement or technical solution. | 5 Service CompleteReturn to normal operation. |
Support for Long-Term Projects
For distributors, system integrators, bulk purchasers and customized projects, HOTUS can provide technical consultation and product support throughout project deployment and operation. Our support focuses on practical configuration, system compatibility and troubleshooting requirements for business and industrial applications.
Need Help With Your HOTUS Device?
Tell us your product model, application and technical issue. Our team will review your request and provide the appropriate support.
Contact HOTUS Support