Reliable support from purchase to long-term operation. HOTUS provides a 3-Year Limited Warranty for industrial PDA, rugged tablets and Mini PCs, together with lifetime technical support to help keep your equipment stable and operational.
3 Years Limited WarrantyThree-year limited warranty for the main units of industrial PDA, rugged tablets and Mini PCs. | Lifetime Technical SupportTechnical consultation, device setup, troubleshooting and system compatibility support throughout the product lifecycle. | Professional Repair & ReplacementQualifying warranty failures are supported with inspection, repair or replacement of defective components according to the policy. |
The warranty applies to new genuine products used under normal commercial or industrial conditions. The warranty period starts from the date the customer receives and accepts the product.
| Product | Main Unit Warranty | Accessories Warranty |
|---|---|---|
| Industrial PDA | 3 Years | 1 Year |
| Rugged Tablet | 3 Years | 1 Year |
| Mini PC | 3 Years | 1 Year |
Core hardware components such as the original hard drive, memory, motherboard, CPU, touch module and rugged sealing components follow the main unit's 3-year warranty. Common consumable accessories such as power adapters, data cables, external cables and standard buttons are covered for 1 year.
Core Hardware DefectsMainboard faults, CPU or operating abnormalities, memory failure, solid-state storage failure, failure to power on and underlying hardware errors caused by original product defects. | Rugged Tablet SupportTouchscreen failure, display abnormalities, black screen, backlight issues, non-human-caused sealing failure, sensor failure and hardware problems with 4G, 5G, Wi-Fi or Bluetooth modules. |
Industrial PDA SupportHardware failure of scanning modules, original button module failure, card-reading module failure and non-human-caused circuit faults. | Mini PC SupportPower-system abnormalities, original interface failures, hardware faults in the cooling system and motherboard circuit problems caused by product defects. |
During the warranty period, HOTUS provides free support for original pre-installed system recovery, official driver adaptation and basic system troubleshooting.
The limited warranty does not cover the following situations. Paid repair services may be provided where applicable, including material, labor and shipping costs.
1. Accidental or Human-Caused Damage Unauthorized disassembly, hardware modification, altered serial numbers or security marks, impact, dropping, crushing or bending. 2. Improper Environment or Use Water, dust, moisture, corrosion, excessive heat, lightning, unstable voltage, overload or use beyond the official protection rating of rugged devices. 3. Normal Appearance Wear Normal wear such as housing scratches, paint loss, edge impacts and minor screen scratches. 4. Third-Party Modification Unauthorized firmware, system modification, cracking or third-party accessories that cause system or hardware problems. | 5. Force Majeure Damage caused by earthquakes, fire, floods, lightning, typhoons, war, human destruction or other force majeure events. 6. Consumable Wear Natural aging or wear of batteries, protective films, straps, storage bags and other consumable items. 7. Invalid Purchase or Device Records Products without valid proof of purchase, altered or missing serial numbers, refurbished or second-hand products and products purchased through unauthorized channels. 8. Data Security Responsibility Customers should back up all device data, files and private information before sending equipment for service. |
01 Service EligibilityThe warranty applies to the original purchaser and eligible commercial or industrial use. | 02 Repair ServiceWarranty service is primarily provided through device shipment or delivery for inspection and repair. | 03 Replacement PartsWhen a failed part is discontinued or unavailable, an equivalent original component may be used. | 04 After WarrantyPaid repair, technical consultation and system maintenance remain available after the 3-year warranty period. |
During the warranty period, for qualifying non-human-caused failures, HOTUS provides free inspection and repair services. Return shipping costs are covered by HOTUS for qualifying warranty failures.
Our technical support continues beyond the warranty period. HOTUS provides lifecycle technical consultation, device setup, usage guidance, troubleshooting and system compatibility consultation to support stable operation of your equipment.
Before sending a device for repair, customers are responsible for backing up all data, documents and private information stored on the device.
Repair services focus on hardware fault resolution. HOTUS does not assume responsibility for loss, damage or disclosure of data stored on the device. During the repair process, customer private data, business information and personal information must not be accessed, copied or disclosed without authorization.
Our support policy is designed to provide dependable assistance throughout the operating lifecycle of your HOTUS equipment.
Contact HOTUS SupportHotus Technology (Shenzhen) Co., Ltd.
No matter what kind of product consultation, cooperation intention or technical support you need, our team will serve you wholeheartedly.